Terms and Conditions

The information on this page must be read in conjunction with these four pages:

Ordering, Payment and Delivery

Cancellations and Returns

Privacy Policy

Cookie Policy

The combined information on this page and those four pages comprise our full Terms and Conditions relating to your order and your use of our website.

Definitions

  • “We”, “us”, “our”, “company” and similar terms refer to Schoolwear Direct.
  • “You”, “your”, “customer” and similar terms refer to the customer who is purchasing Goods from Schoolwear Direct.
  • “Goods”, “products” and “items” refers to any products currently or previously offered for sale on the Schoolwear Direct website.
  • “Order”, “ordered” and similar terms refer to the process by the customer of selecting goods and making the necessary payment to Schoolwear Direct Shop.
  • “Website” refers to the Schoolwear Direct website at www.schoolweardirect.co.uk
  • “Terms and Conditions” refers to the combined information on this page and the four pages listed above.

Company Details

  • Name – Schoolwear Direct.
  • Our trading company address is North Road Industrial Estate, Okehampton EX20 1BQ.

Title

  • Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
  • Title in the Goods shall pass to you on the date we dispatch the Goods to the delivery address given when you ordered the Goods.

Errors

  • We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.
  • If you notice any errors or inconsistencies please let us know.
  • If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Ordering Online and Security

Shopping at Schoolwear Direct is safe. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information. All credit and debit card payments are processed by a leading online card processing gateway, WorldPay, who are approved by all leading card issuers and are compliant with the latest PCI-DSS card processing regulations.

If you want to check that the connection is via SSL, right-click on the page (the order entry and confirmation pages only) and choose “Properties” from the pop-up menu.

If you are still unsure about sending your credit or debit card details to us over the Internet, please telephone 01392 691026 between 9:30am and 4:30pm Monday to Friday and speak to one of our customer service representatives about your order. We do not take orders over the phone.

We do not store or process any credit or debit card details through any of our computer systems or internet servers. For online payments the card details are processed and held by WorldPay and are not available to us. For telephone orders we process the payment directly through our terminal.

Last updated 18th June 2023